Privacy Policy
Ironbloom Wellness ("we," "our," or "us") is committed to protecting the privacy of individuals who use our online platform and physical services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in connection with our gym services, including personal training, group fitness classes, nutrition coaching, sports massage, corporate wellness programs, and physiotherapy referrals. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of personal data to provide and improve our fitness and wellness services. This information may include:
- Personal Identifiers: Your name, date of birth, contact information (email address, phone number), and physical address.
- Health and Fitness Information: Information about your physical health, fitness goals, exercise history, medical conditions relevant to exercise (e.g., injuries, allergies), progress tracking data, and nutrition preferences, collected through our consultation forms, assessments, and during your use of our services. This may include sensitive personal data.
- Payment Information: Details necessary for processing payments for our services, such as credit card numbers, bank account details, and billing address. We use secure third-party payment processors and do not store full payment card details on our servers.
- Account Information: If you create an account on our online platform, we collect your username, password, and preferences.
- Communication Data: Records of your communications with us, including inquiries, feedback, and customer support interactions.
- Usage Data: Information about how you access and use our online platform, such as IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
- CCTV Footage: For security purposes, our physical premises are monitored by CCTV cameras, which may capture your image.
2. How We Collect Your Information
We collect information through various methods:
- Directly from You: When you sign up for membership, register for classes, complete health questionnaires, participate in consultations, make payments, communicate with us, or use our online platform.
- From Your Use of Our Services: Through your participation in training sessions, classes, and use of our facilities, as well as tracking progress and performance.
- From Our Online Platform: Automatically through cookies, web beacons, and similar tracking technologies when you visit our site.
- From Third-Party Providers: In some cases, we may receive information from third-party service providers (e.g., payment processors), strictly to facilitate our services.
3. How We Use Your Information
We use your personal data for the following purposes:
- Service Provision: To provide and manage your access to our gym services, including personal training, group fitness classes, nutrition coaching, sports massage, corporate wellness programs, and facilitating physiotherapy referrals. This includes tailoring programs to your needs and tracking your progress.
- Account Management: To create and manage your user account, process memberships, and handle subscriptions.
- Payment Processing: To process payments for services rendered.
- Communication: To communicate with you about your account, services, updates, promotions, and important notices.
- Safety and Welfare: To ensure your safety during exercise and provide appropriate training and advice, especially concerning health conditions you have disclosed.
- Improvement of Services: To analyze usage patterns, conduct research, and gather feedback to improve our services, facilities, and online platform.
- Marketing and Promotions: To send you marketing communications about our services, special offers, and events that may be of interest to you, based on your consent where required.
- Security: To protect our premises, online platform, and data from unauthorized access, fraud, or other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations, and to respond to requests from public and government authorities.
4. Disclosure of Your Information
We may share your personal data with the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, website hosting, IT support, marketing, and analytics. These providers are obligated to protect your data and only use it for the purposes for which we disclose it to them.
- Physiotherapy Partners: If you opt for or are referred to physiotherapy services, we may share relevant health information with our trusted physiotherapy partners, strictly with your explicit consent.
- Corporate Wellness Clients: For corporate wellness programs, we may share aggregated and anonymized data with your employer regarding program participation and general well-being trends, but never individual identifiable personal health data without your explicit consent.
- Legal and Regulatory Authorities: When required by law, court order, or governmental regulation, or if we believe it is necessary to protect our rights, property, or safety, or the safety of others.
- Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your personal data may be transferred to the acquiring entity.
We do not sell your personal data to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, secure networks, access controls, and regular security audits. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.
7. Your Rights
In accordance with applicable data protection laws, including the Personal Data Protection Act 2012 (PDPA) of Singapore and the principles of the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Correction: You have the right to request correction of inaccurate or incomplete personal data.
- Right to Withdrawal of Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
To exercise any of these rights, please contact us using the contact details provided below. We may require proof of identity before responding to your request.
8. Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
9. Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our online platform and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ironbloom Wellness
315 Upper Paya Lebar Road,
Unit #02-09,
Singapore, Singapore, 534898
Singapore